IT Essentials 8 Chapter 11 Exam Answers | ITE 8.0 Chapter 11 Exam Answers | Full 100% 2023

  1. What is the purpose of Windows 10 ReadyBoost?

    • It speeds up the Windows 10 start time.
    • It enables Windows to treat an external flash device, such as a USB drive, as a hard drive cache.
    • It enables the UEFI bios to boot faster.
    • It enables the quadruple channels on a 64-bit processor.
      Answers Explanation & Hints:

      Another form of virtual memory is using an external flash device and Windows ReadyBoost to enhance system performance. Windows 10 ReadyBoost enables Windows 10 to treat an external flash device, such as a USB drive, as a hard drive cache.

  2. Match the folders in a 64-bit Windows 10 PC to their description. (Not all options are used.)

    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 01
    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 01
  3. Match the categories in the Windows 10 Control Panel to the function.

    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 02
    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 02
  4. Match the Internet Options to the descriptions used to configure Microsoft Internet Explorer. (Not all options are used.)

    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 03
    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 03
  5. Match the Windows 10 Registry key with its description. (Not all options are used.)

    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 04
    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 04
  6. Match the message types in the Windows 10 Event Viewer with their description. (Not all options are used.)

    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 05
    ITE v8.0 – IT Essentials ( Version 8.0) – IT Essentials 8 Chapter 11 Exam Answers 05
  7. Which three levels of RAID are supported by Windows 10 Pro? (Choose three.)

    • 0
    • 1
    • 3
    • 4
    • 5
      Answers Explanation & Hints:

      Windows 10 Pro supports RAID levels 0 (Spanned), 1 (Mirrored), and 5 (Stripping with Parity).

  8. A technician is troubleshooting a PC. The display shows an “Invalid Boot Disk” error after the POST. What is a probable cause?

    • The MBR is corrupted.
    • A process is using most of the CPU resources.
    • The date and time have been changed in the BIOS and do not reflect the correct time and date.
    • The PC does not have a floppy drive or the floppy drive is broken.
    • The PC has a BIOS password.
      Answers Explanation & Hints:

      Possible causes for the error shown are:

      (1) Media that does not have an operating system is in a drive.
      (2) The boot order is not set correctly in the BIOS.
      (3) The hard drive is not detected or the jumpers are not set correctly.
      (4) The hard drive does not have an operating system installed.
      (5) The MBR is corrupted.
      (6) The computer has a boot sector virus.
      (7) The hard drive is failing.

  9. A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?

    • Run fdisk /mbr from the command prompt.
    • Reinstall the application. Then, run the uninstall program.
    • Restore the boot.ini file from the installation media.
    • Restore the ntdetect.com file from the installation media.
      Answers Explanation & Hints:

      By installing the application again, the link in the registry should work. When you uninstall the application, the uninstall process should remove the registry entries.

  10. Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?

    • Can you boot the operating system?
    • Have you changed your password recently?
    • Do you get a login prompt when the computer boots?
    • What programs have you installed recently?
      Answers Explanation & Hints:

      Closed ended questions tend to have a yes/no response. Open ended questions leave more room for the customer to explain in more detail. Technicians should use open ended questions to help identify the problem.

  11. A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?

    • Change the boot sequence in the BIOS.
    • Change the BIOS password.
    • Flash the BIOS for a firmware upgrade.
    • Change clock speeds in the BIOS.
      Answers Explanation & Hints:

      Typically, once the operating system has been installed, the computer boots from the hard disk all the time. To boot from an optical drive, the boot sequence needs to be modified. Changing the BIOS password, flashing the BIOS, and changing the clock speed have no effect on loading installation files from the optical drive.

  12. A technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. What utility can the technician use to replace or fix any corrupted system files?

    • ASR
    • Fixboot
    • Fixmbr
    • Regedit
    • SFC
      Answers Explanation & Hints:

      ASR is used to recover the operating system when it is totally corrupt and will not boot. Regedit is a registry editor whereas Fixmbr and Fixboot are command line utilities that can be used to repair corrupt boot records. SFC is used to check the integrity of any system files that may have been corrupted and repair them.

  13. A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?

    • Run the format command , then replace the hard drive.
    • Run chkdsk , then run format .
    • Back up all important files, then replace the hard drive.
    • Back up all important files, then run chkdsk .
    • Run chkdsk , then back up all important files.
      Answers Explanation & Hints:

      Backing up important files is the first step in protecting existing data. After backing up, running chkdsk will allow the technician to determine if there are bad sectors on the hard drive, without losing any data.
  14. A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?

    • runas
    • rstrui
    • tasklist
    • gpresult
    • gpupdate
      Answers Explanation & Hints:

      The functions of the listed commands are as follows:

      runas – runs a program or tool with different permissions

      rstrui – starts the System Restore utility

      gpresult – displays group policy settings

      gpupdate – refreshes group policy settings

      tasklist – displays currently running applications

  15. A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?

    • The user shared the document with Read permissions.
    • The user forgot to share the parent folder.
    • The file has the Archive attribute enabled.
    • The file has been deleted.
      Answers Explanation & Hints:

      The permission setting should have been Change or Full Control. The Read permission does not allow edited files to be saved.

  16. A user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?

    • The MBR/GPT is corrupted.
    • The boot service fails to start.
    • Some of the operating system files may be corrupted.
    • A recently installed device driver is incompatible with the boot.
      Answers Explanation & Hints:

      These error messages indicate that the workstation cannot detect the hard drive as a bootable device. One possible cause is that the MBR/GPT on the hard drive is corrupted so that the workstation cannot locate a valid partition that holds the necessary codes to start booting.

  17. A technician is attempting to diagnose and rectify a common boot problem on a Windows 10 installation. Which Windows 10 advanced recovery option should the technician use?

    • System Restore
    • System Image Recovery
    • Reset
    • Startup Repair
      Answers Explanation & Hints:

      The Windows Startup Repair option can be used once the system is in recovery mode to fix common boot issues. Common boot problems that can be addressed by Statup Repair are repairing the MBR, repairing the boot sector, and adding missing Windows installations to the Boot Configuration Database (BCD).

  18. A user of a Windows 10 PC wants to automatically sync the user profile across various Windows 10 devices that the user owns. How can the user accomplish this?

    • Have the user sign into all devices with the Microsoft account of the user.
    • Ensure that the user is in the proper group so that the group policy will be applied.
    • Use gpupdate to propagate the group policy to other devices.
    • Make sure that OneDrive file sync is disabled.
      Answers Explanation & Hints:

      A Microsoft account is required to sync data between devices, to access OneDrive, and to work with parental controls of the Child account. It allows access to Microsoft cloud services and syncs desktop settings and profiles across multiple devices. For this to occur, all devices must be signed in with the same Microsoft account.

  19. A technician is troubleshooting a Windows 10 PC with a frozen Internet Explorer window. Which command can the technician run, as an administrator at a command prompt, to terminate the Internet Explorer process that has hung?

    • taskkill /fi iexplorer.exe
    • taskkill /pid iexplorer.exe
    • taskkill /f /im iexplorer.exe
    • taskkill /f /im explorer.exe
      Answers Explanation & Hints:

      The taskkill command can be used to end processes and services. The switch /im refers to the ImageName to end a task by PID or image name respectively. The switch /f terminates the process without any user notification. This is useful because it will terminate the hung process even if it is displaying a dialogue box.
  20. A technician wishes to create a dynamic volume on a Windows 10 PC that has two physical hard drives. The technician wants to achieve maximum write performance with data fault tolerance. What type of dynamic volume should be created to achieve this?

    • RAID 5 volume
    • RAID 1 volume
    • RAID 2 volume
    • RAID 6 volume
      Answers Explanation & Hints:

      Mirroring is a type of RAID (RAID 1) that uses two hard disks to protect a single disk against failure. Because data is written to both disks, it can be read from both disks, thus improving the read speed performance.

  21. A user wishes to view an ISO disk image file on a Windows 10 Pro PC. How can this be done?

    • Convert a Dynamic disk to a Basic disk and open the ISO image.
    • Use the built-in Unzip utility to open the ISO file and extract the contents into a directory.
    • Use File Explorer to locate the ISO file and mount the file using the Disk Image tools.
    • Copy the ISO image to a Dynamic disk and double click it.
      Answers Explanation & Hints:

      An ISO image can be mounted in Windows 10. Use File Explorer , to locate the ISO file, then select the Manage menu under Disk Image tools, and then select Mount .
  22. Which file sharing mechanism is included with Microsoft Windows 10 to provide simple file sharing via Wi-Fi and Bluetooth?

    • AirDrop
    • Nearby Sharing
    • Homegroup
    • NFC
    • Workgroup
      Answers Explanation & Hints:

      Nearby Sharing is included in Microsoft Windows 10 to provide simple file sharing with the ability to share content with a nearby device using both Wi-Fi and Bluetooth.

  23. Which feature is included with both macOS and Apple iOS to establish a Wi-Fi direct connection between devices to simplify file transfer?

    • Nearby sharing
    • Workgroup
    • Homegroup
    • AirDrop
      Answers Explanation & Hints:

      AirDrop was included in both macOS and Apple iOS to provide simple file sharing via a Wi-Fi direct connection between devices.

  24. A computer technician is attempting to modify settings in the Network Adapter > Properties > Advanced tab > Speed and Duplex . What is a possible effect (or impact) if this option is configured incorrectly?

    • The network connection may experience issues.
    • The NIC cannot be set to wake up with network activity.
    • The NIC cannot be set to shutdown while the computer is idle.
    • The NIC loses VLAN support.
      Answers Explanation & Hints:

      Network card properties are configured in the Advanced tab of the adapter properties window. The Advanced tab provides configuration of features such as Speed & Duplex, QoS, Wake-on LAN, and more.
  25. A company is implementing a wireless network and using wireless devices as part of the corporate environment. Which two server-based authentication methods should the company consider in the wireless network design? (Choose two.)

    • AES
    • RADIUS
    • TACACS
    • TKIP
    • WPA2-PSK
      Answers Explanation & Hints:

      RADIUS and TACACS require a server that would authenticate wired/wireless devices as well as users.

  26. Which statement is true regarding libraries in Windows 10?

    • Libraries allow Windows 10 to support file names longer than 20 characters.
    • Libraries allow Windows 10 to link mutiple different directories.
    • Libraries allow Windows 10 to enforce the EFS file system.
    • Libraries allow Windows 10 to index files faster.
      Answers Explanation & Hints:

      Libraries in Windows 10 allow multiple different directories to be linked together in one location.

  27. A user notes that the username and password are automatically populated in the Microsoft Edge browser when logging into a secure site. When the user tries to log into the same site using Google Chrome, the username and password do not save automatically. Why is this occurring?

    • Google Chrome does not support that secure site.
    • The certificate for that site has not been authenticated.
    • Google Chrome does not automatically save web credentials.
    • The Google Chrome browser is corrupt.
      Answers Explanation & Hints:

      Web credentials do not save for sites accessed by browsers other than Internet Explorer and Edge. Credentials created with other browsers must be managed from within that browser.

  28. Where are 32-bit program files located in a 64-bit version of Windows 10 Pro?

    • c:\Program files
    • c:\Program files (x86)
    • c:\Windows\system32
    • c:\users
      Answers Explanation & Hints:

      In a Windows 10 64-bit operating system, 32-bit program files are located in the c:\programs (x86) folder, while 64-bit programs are located in the c:\Programs folder.

  29. A user tries to install an application on a Windows 10 Pro PC but it fails. The user tries to uninstall the application but it fails to uninstall. What option can be used to address this issue without loss of data or applications?

    • Use Restore Point.
    • Use Advanced Start-up.
    • Uninstall and reinstall the device using device manager.
    • Restart the Windows Update services.
  30. A technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?

    • Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC.
    • Perform a repair of Windows using Installation media.
    • Uninstall and reinstall the device using device manager.
    • Restart the Windows Update services.
  31. A technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?

    • Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC.
    • Restore using Sysprep.
    • Uninstall and reinstall the device using device manager.
    • Restart the Windows Update services.
  32. A Windows 10 computer suddenly started experiencing network connectivity issues after the latest Windows updates completed a week ago. What option can be used to address this issue without loss of data or applications?

    • Reset this PC.
    • Restore using Sysprep.
    • Restart the Windows Update services.
    • Uninstall and reinstall the device using device manager.
  33. A client installed a new driver for a device three weeks ago; however, this driver is causing the system to freeze occasionally and the client wishes to revert back to the old driver. What option can be used to address this issue without loss of data or applications?

    • Reset this PC.
    • Restart the Windows Update services.
    • Restore using Sysprep.
    • Uninstall and reinstall the device using device manager.
  34. A technician is working on a Windows 10 PC that keeps freezing occasionally after a driver update. System restore has been turned off. What option can be used to address this issue without loss of data or applications?

    • Reset this PC.
    • Uninstall and reinstall the device using device manager.
    • Restore using Sysprep.
    • Restart the Windows Update services.
  35. A technician is working on a Windows 10 PC that keeps freezing occasionally after a driver update. System restore has been turned off. What option can be used to address this issue without loss of data or applications?

    • Reset this PC.
    • Go back to the initial Windows build.
    • Restart the Windows Update services.
    • Uninstall and reinstall the device using device manager.
  36. A technician is working on a Windows 10 PC that keeps freezing occasionally after a driver update. System restore has been turned off. What option can be used to address this issue without loss of data or applications?

    • Reset this PC.
    • Go back to the initial Windows build.
    • Use Advanced Start-up.
    • Perform a repair of Windows using Installation media.
  37. A user tries to install an application on a Windows 10 Pro PC but it fails. The user tries to uninstall the application but it fails to uninstall. What option can be used to address this issue without loss of data or applications?

    • Use Restore Point.
    • Go back to the initial Windows build.
    • Use Advanced Start-up.
    • Perform a repair of Windows using Installation media.
  38. A technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?

    • Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC.
    • Use Advanced Start-up.
    • Go back to the initial Windows build.
    • Perform a repair of Windows using Installation media.
  39. A user is trying to create a new Windows directory for storing files related to a new project. What is the best Windows command to select to do the job?

    • md
    • ping
    • tracert
    • nslookup
    • help
  40. A user has to shutdown several remote computers one at a time. What is the best Windows command to select to do the job?

    • shutdown
    • nslookup
    • ping
    • netstat
    • recover
  41. A user has an important file that is used in many projects and needs to move that file to a different Windows directory while maintaining it in the current location. What is the best Windows command to select to do the job?

    • copy
    • bootrec
    • ipconfig
    • diskpart
    • history
  42. A user needs to display a list of current processes running on a local or a remote computer. What is the best Windows command to select to do the job?

    • tasklist
    • diskpart
    • bootrec
    • format
    • path
  43. A user has just installed a new hard drive into the PC and needs to prepare it to store Windows files. What is the best Windows command to select to do the job?

    • format
    • bootrec
    • ipconfig
    • diskpart
    • net user
  44. A user is experiencing issues with system startup and with failing to open some files. The user wants to determine the source of any hard drive issues. What is the best Windows command to select to do the job?

    • chkdsk
    • bootrec
    • ipconfig
    • diskpart
    • cls
  45. A user suspects someone has hacked into the PC and wants to verify activity on the PC by displaying all active TCP connections to the PC. What is the best Windows command to select to do the job?

    • netstat
    • diskpart
    • bootrec
    • format
    • regsrv32
  46. A user is looking for a file but can not find it in the Document folder. The user wants to move to the Download directory to check there. What is the best Windows command to select to do the job?

    • cd
    • bootrec
    • ipconfig
    • diskpart
    • help
  47. A user is troubleshooting a connectivity issue from the PC to a web server and wants to see a list of the traffic stops between the PC and the web server. What is the best Windows command to select to do the job?

    • tracert
    • diskpart
    • bootrec
    • tasklist
    • recover
  48. A user is reorganizing files within different directories to accommodate new projects and needs to relocate a file from one Windows directory to another one. What is the best Windows command to select to do the job?

    • move
    • tasklist
    • DISM
    • sfc
    • history
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